Leadership and Management Certificate

Change is the only constant, and while change is necessary for organizations to succeed and grow, it can also create fear and discomfort. During this workshop we explore the common phases we experience during change and learn ways we can adapt, and help our teams to adapt, at each of these phases.

Conflict is inevitable in an ever-changing workplace. The ability to not only manage conflict but to use it to the department’s advantage is a skill that few have acquired. During this workshop participants will understand their own conflict style, understand the different ways people behave in a conflict situation, and learn how to effectively address workplace conflict.

This workshop will focus on strengthening the ability to effectively motivate and retain staff. We will discuss elements of employee motivation, recognition and accountability. An emphasis is on employee engagement, in developing trust with each employee and getting them to feel like what they do matters and is connected to the organization’s mission and values.

Managing hybrid teams presents unique challenges and opportunities. This workshop is designed to equip supervisors with the necessary skills and strategies to effectively supervise and lead hybrid employees, including communication strategies, maintaining team cohesion and fostering collaboration, and promoting work-life balance and well-being for hybrid employees.

Emotional Intelligence (EQ) is about making emotions work for you, not against you. It can be argued that emotional intelligence is the most critical skill a person can develop to increase effectiveness. This workshop focuses on several elements of EQ, and how to use it effectively in the workplace.

This session is designed to help participants determine what their leadership style is and to discover the impact of their and other’s leadership preferences and traits on learning, work, communications, and team dynamics. By understanding your own behavior style and the behavior styles of others, you can establish rapport more easily, become more persuasive, and minimize miscommunication and the possibility of rubbing someone the wrong way.

Explore how to improve the service culture of your department and apply positive strategies for building strong service relationships internally and externally.

Improve your ability to generate ideas, see old ideas in a new light, and make decisions that are innovative, yet founded on strong grounds.

Learn how to maintain positive relationships when dealing with crucial conversations. Participants will self-assess their style under stress, practice newly learned methods of approaching crucial conversations through interactive scenarios, and share experiences in a safe environment.

Explore how to lead intercultural work teams more effectively while promoting shared understanding between people with different values, experiences, and practices.

This workshop is a facilitated conversation about generational differences of opinions, skills, values, attitudes, and beliefs. The ‘generation gap’ can have a huge impact on the workplace. Employees who are from different generations often have formative experiences that are so dramatically different from one another that they may have trouble understanding other points of view and values. Attendees to this conference must represent all ages for the session to be effective. You must be comfortable self-identifying and talking about your generation.

In this session, we explore the art and the science of effective communication. Interpersonal communication skills are a vital asset to anyone in the modern workplace. This session is designed to give participants practical tips for effective communication, particularly in instances where differences in culture, sex, gender identity, and other factors create uncertainty for how to connect with and respect others.

This workshop will focus on how to conduct an interview while assessing the applicant’s behavioral and cultural fit for the job and the University. Go beyond a technical evaluation and assess a candidate’s potential for selection based on their larger competencies.

Explore how to improve group performance and effectiveness by applying positive strategies for building relationships in the workplace.

During this interactive workshop, you will increase your skill level in performance coaching and assist your team in attaining greater levels of success in their roles.

Learn the fundamentals of project management in this interactive session, including the project life cycle and the benefits of applying project management practices to your projects. Apply concepts and methodologies to real-life project examples.

Develop the necessary skills, behaviors, and attitudes to lead effectively.

We define the role of a manager in higher education and discuss the necessary skills and competencies to achieve success in the role.

This workshop is about helping employees and supervisors define and achieve job success by developing the knowledge and skills to meet the future needs of the department and university. We review the performance management cycle, focusing on coaching and providing feedback.

Using the DiSC framework, participants will explore their natural leadership tendencies, learn how to adapt their approach to meet the needs of others, and discuss strategies for building stronger, more authentic connections.

The World Health Organization (WHO) has officially classified workplace burnout as an occupational phenomenon in its International Classification of Diseases. This workshop focuses on the causes and reactions to workplace burnout and stress, dealing with mental health at work, and working with difficult people.

The program further incorporates how resilience helps with managing workplace burnout and will provide tips on how to prevent it. Participants will learn to develop an action plan for dealing with burnout at their own workplace.

Trying to work with a difficult person can prove frustrating, maddening, and may make you say or do something you regret. This workshop will help identify types of difficult people, and discuss effective strategies, tactics and tips to deal with those people.