Leadership and Management Certificate

The program uses a flipped learning strategy to deliver instructional content, first online, then through face-to-face facilitated discussions.

Discussion Topics:

1. Understanding a Manager’s Role and How to Avoid Pitfalls
2. The Leadership Challenge
3. Leading and Managing Work Teams
4. Managing Performance: From Coaching to Discipline
5. Understanding the Performance Appraisal Process
6. Interviewing: How to Identify the ‘Right’ Candidate
7. Building a Service Culture: A Step-by-step Guide for Managers
8. Creative Thinking and Critical Decision Making
9. Intercultural Leadership
10. Handling Crucial Conversations During Difficult Situations

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