Adelphi’s chatbot — named Adele by the campus community — automatically responds to questions about Adelphi and can pull from an extensive knowledge base.
Adelphi University has partnered with Mainstay to develop and deliver interactive chatbot and SMS (text) services to support all our users.
Adele allows you to get answers to a range of University questions quickly and easily at any time of day. The chatbot service has an internal knowledge management tool by which it can learn in addition to the ongoing AI learning process.
Chat With a Real Person
Any topics that the chatbot can not answer can be escalated for follow-up either to a human chat representative when available or via email. The Mainstay web-based application allows designated agents the ability to take over the chat from the bot to continue in a live chat function.
Two-way SMS Texting for Students
This service allows students to receive interactive text campaigns from various departments on campus. Students will need to save the number from an introductory text they receive from Adele in order to continue to text questions.
Adoption of this service will supplement and in many cases replace the need for traditional email correspondence. Examples of practical campaigns could include new student orientation, commencement, final exam reminders, event reminders, and polls.
Who Can Use Adele?
Anyone using the Adelphi University website can interact and ask Adele a question. You’ll see an “Ask Adele” button on select sites. Current students can also access Adele via text message to ask questions.
Requesting Admin Access
Departments and offices can get chatbot features placed on their website upon request. Department staff will be trained to manage their related knowledge and can filter interactions to only see chats that originate on their website or are in response to their SMS messages. Each department can customize its scripts to allow for a personalized experience.
If your department has yet to be onboarded with the Mainstay Application, please email the Help Desk at firstname.lastname@example.org to get started. To ensure the successful adoption of this service into the department’s operations, you will need to designate at least one staff member to work with campus partners in campaign development and response follow-up.
Departments currently using the Mainstay application must have a delegated internal support point of contact and that user will be able to add and remove agents.
Requests for point-of-contact support changes within the department must be submitted through the HelpDesk at email@example.com.