Past Due Accounts
If your student account has a past due balance, Adelphi University will take steps to help you resolve it.
- Student Account Manager: A university account manager will review your account and send reminders via collection letters, phone calls, or emails until the balance is paid in full.
- For Students Who Are No Longer Attending: We offer payment plans to address past-due balances. To set up a payment plan, contact the One-Stop Student Services Center.
- International Student Payments: Adelphi University has partnered with Flywire to provide a fast, secure way to make payments toward your student account.
Collection Agency Accounts
If Adelphi’s collection efforts are unsuccessful and no payments are made, your account may be forwarded to an outside collection agency. The outside collection agency will report all delinquent accounts to all credit bureau reporting agencies.
To avoid this, contact the One-Stop Student Services Center at onestop@adelphi.edu to make payment arrangements or update any missing financial assistance information.
FAQs About Past Due Balances and Account Holds
A hold is placed on your account if it remains unpaid past the semester. This prevents you from registering for future classes or requesting your diploma. If you’ve been awarded financial aid (loans, grants, or scholarships) that hasn’t been applied to your account, email onestop@adelphi.edu or assistance.
You can reach out to our Student Account Services at onestop@adelphi.edu or call 516.877.3070 to discuss payment options, set up a payment plan, or address the hold on your account.
If your account is referred to a collection agency, it may be reported to credit bureaus. All communications and payments must then be directed to the collection agency.
If you’re unsure whether your account has been referred or need the agency’s contact information please contact the One-Stop Student Services Center.
Payments made to the collection agency are reported to the university once a month. Once the payment is processed, your hold will be updated. If you need the hold lifted immediately, email onestop@adelphi.edu, and we’ll confirm your payment with the agency.
If you paid by check, it may take up to 15 days for the hold to be removed.
Financial holds remain on your account until the past due balance is paid in full. However, if you enroll in Adelphi’s monthly tuition payment plan, your hold will be removed.
To learn more, visit Adelphi’s Cashnet Portal or call Transact’s Customer Care team at 877.821.0625.
Current students can enroll in a semester payment plan to pay tuition in monthly installments. Information about the plan is sent to your Adelphi email or can be found at Adelphi’s Cashnet Portal. For assistance, call Transact’s Customer Care team at 877.821.0625.
If you’re on leave, have graduated, or are no longer attending, we offer payment plans for past due balances. Contact Student Account Services at 516.877.3070 or email onestop@adelphi.edu for help.
Refunds are issued when a credit exists on your account. You’ll receive your refund within 7 to 10 business days.
To ensure timely delivery, select your refund preference through BankMobile Disbursements available on eCampus. Once on BannkMobile, select “Make Your Initial Selection,” and choose your preferred refund method.
A past due balance occurs when your account isn’t paid in full by the due date or no payments have been made. This results in a Student Account Services hold, which restricts registration and may lead to late fees. If the balance remains unpaid, your account may be sent to a collection agency, and you’ll be responsible for additional collection or attorney fees.
- Hold on Enrollment: You won’t be able to register for future classes.
- Credit Bureau Reporting: Delinquent accounts are reported to credit bureaus, affecting your credit score.
- Collection Agency Involvement: All payments must be made directly to the collection agency, and you’ll be responsible for collection and attorney fees.
- Legal Action: A judgment against you could impact your ability to purchase a home, car, or borrow money. Wages may also be garnished to satisfy the debt.