Student Technology Survey
Every three years, our IT department conducts the Student Technology Survey to gather valuable insights from our student community.
The Office of Information Technology (IT), in partnership with the Office of Institutional Research and Strategic Analytics (IRSA), administered the Adelphi Student Technology Survey (STS) to all students in the Fall of 2024. The survey aimed to gather feedback on IT services and support, understand students’ needs and interests, and assess overall satisfaction with technology resources. The survey was open from November 13, 2024, to December 7, 2024.
Summary of the Student Technology Survey
Fall 2024
A total of 1,285 students responded to the survey, resulting in a response rate of 17%.
- 71% of the respondents were undergraduates
- 29% of the respondents were graduates
- IT Services: 73% of students rated the services provided by IT as ‘Excellent’ or ‘Good’.
- Computer Labs and Collaboration Studios: 74% were satisfied, 22% were neutral, and 3% were dissatisfied. Suggestions received on how we can best serve students’ needs in these spaces include adding more printers, increasing frequency of printer routine maintenance as well as more BYOD spaces.
- Wireless Internet Access: 59% were satisfied, 20% were neutral, 13% were dissatisfied, and 7% do not use Adelphi wireless.
- Accuracy of Adele’s Responses: 60% were satisfied, 37% were neutral, and 3% were dissatisfied. Some enhancements noted in the comments were the ability for Adele to refer to a live person, increase her knowledge and comprehension, and provide more detailed responses.
- Importance of Technology: 86% of respondents said technology was important to their academic success, 13% were neutral, and 1% said it was not important.
- Laptop Ownership: 35% own a PC, 61% own a Mac, and 4% do not own a laptop.
- Usage of Computer Labs or Collaboration Studios: 21% use them often, 45% sometimes, and 34% never.
- Contacting IT Help Desk: 34% have contacted the IT Help Desk, while 66% have not.
- Interaction with Adele: 54% interacted with Adele, while 46% did not.
- Use of Adelphi App: 66% use the app, while 34% do not.
- IT Help Desk: In 2024, students most often utilized in-person and phone options to contact the IT Help Desk. Phone contact decreased from 45% in 2021 to 33% in 2024, while in-person contact increased from 22% in 2021 to 28% in 2024.
- Satisfaction with IT Help Desk: 87% are satisfied with Overall Service; 88% are Satisfied with Professionalism of Staff, 82% are satisfied with Knowledge of Staff, and 87% are satisfied with Response Time.
- Computer Labs: 74% of respondents felt there were enough computers and printers in general access labs and BYOD spaces.
- Adelphi Website: 54% found it easy to find information, 36% were neutral, and 7% found it difficult. Navigation remains the area most in need of improvement.
- Academic Tools: Satisfaction with Moodle, Google Apps, eCampus, and Zoom remains high, with over 90% satisfaction rates in previous years.
- CLASS: 71% rate Ease of Finding Information Excellent or Good, 73% rate Ease of Navigation Excellent or Good; 85% rate Usefulness as Excellent or Good, and 75% rate Overall Appearance as Excellent or Good.
- Most Useful Feature-Add: Of the 66% of respondents who use the app, the most cited desired feature was the ability to register for classes followed closely by accessing course evaluations and indoor mapping/wayfinding.
- Use of Social Media Tools: 61% of undergraduates and 34% of graduates use social media to obtain information about Adelphi. Instagram usage increased from 69% in 2017 to 95% in 2024, while Facebook and Twitter/X usage significantly dropped.
- Posts Most Interested In: Top Three choices were University Announcements (84%), University News Updates (67%), and Pictures of Bunnies (44%).
Steps Taken
The Office of Information Technology is most appreciative of the students who participated and provided us with such insightful feedback. We have reviewed the final results as well as all comments received and are meeting with the Student Government Association (SGA) on Tuesday, April 29, 2025 to share this summary.
As part of our ongoing commitment to provide students with the optimal experience, we have taken several steps already to enhance our services:
- Last month, we upgraded the Access Points (APS) in Hagedorn, installing a faster and more efficient model. Additionally, we remain highly responsive to reports of poor wireless coverage and encourage students to report any issues to the IT Help Desk for prompt resolution.
- We have initiated development work on a self-service intake form for IT after the successful launch of the Facilities’ Service Request Form.
Next Steps
To address the results of the survey, the following actions will be taken:
- Continue to enhance wireless internet access to ensure better coverage and reliability.
- Strengthen student connections with IT through proactive communication and support initiatives.
- Continue to optimize the Adelphi website, striving for a seamless and user-friendly experience.
- Expand Adele’s capabilities to boost student interaction and satisfaction.
- Explore additional tools and implement desired, viable capabilities to expand student use of the Adelphi App.
- Continuously assess and adapt to students’ social media needs to ensure effective communication and engagement.
We will continue to meet with SGA in the upcoming school year to ensure the students’ voices feel heard; updating them on all enhancements to those items noted in this summary as well the progress of other student-focused initiatives.