Here are a few tips to stay safe while riding.

To help keep rideshare safe, there are actions that both the driver & rider can perform to keep themselves safe. These tips & tools were created in collaboration with law enforcement agencies to keep students and the community safe while using rideshare.

  1. Request rides from inside
    We recommend riders minimize the time they spend standing outside by themselves with their phone in their hand. Instead, they should wait inside until the app shows that their rid has arrived.
  2. Check Your Ride.
    Every time a rider take a trip with rideshare, they should make sure they’re getting into the right car with the right driver-partner by matching the license plate, car make and model, and driver photo with what’s provided in the rideshare app. Rideshare trips can only be requested through the app, so riders should never get in a car where the vehicle or driver-partner identity doesn’t match what’s displayed in the app.
  3. Have the driver confirm their name.
    In addition to the Check Your Ride safety steps, riders and drivers can also ask to confirm each other’s names before getting in the car. The driver can see their rider’s first name in the app, and the driver’s first name is displayed in the rider app. To safety exchange names, riders may ask, “Who are you here to pick up?”
  4. Wear a seat-belt and ride in the back-seat.
    Seat belt use is the most effective way to save lives and reduce injuries related to car crashes*. Additionally, whenever possible, riders should sit in the back seat, especially if they’re riding alone. This helps to ensure they can safely exit on either side of the vehicle to avoid moving traffic, and it gives the rider and driver-partner some personal space.
  5. Follow your intuition.
    Riders and driver-partners should trust their instincts and use their best judgement when riding with rideshare programs. If they ever feel that they’re in an urgent situation, riders and drivers can call 911 by using the emergency button located on the rideshare app, the app displays their real-time location and trip details, which they can share with the 911 dispatcher. In some cities and counties in the US, this information is shared automatically with the dispatcher.
  6. Share trip details with loved ones.
    While en route, riders and drivers can tap “Share Trip Status” in the app to share their trip details, including driver name, photo, license plate, and location, with a friend or family member. Recipients will receive a text or push notification that track trip and ETA.
  7. Protect personal information.
    Rideshare technology anonymizes phone numbers when riders and drivers call or message each other through the app** and also masks pickup and drop off addresses in drivers trip history. In select areas, teh driver app will only show the general area where a trip started and ended.
  8. Don’t stand by.
    While the responsibility for sexual assault lies solely with the perpetrators, in many situations, bystanders have the opportunity to help prevent crimes like sexual assault from happening.
  9. Be kind and respectful.
    As outlined in Rideshare Guidelines, riders and driver-partners are asked to respect each other, fellow passengers, and driver-partners’ car.
  10. Give feedback about your trip and driver.
    If you were sketched out by anything that happened during your ride, don’t hesitate to report it. You might have avoided harm or trauma, but the next person might not be so fortunate. Do your part to help cull problematic drivers from the pool.
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