Adele Chat and SMS Support
Adelphi’s chatbot—named Adele by our campus community—answers your questions about Adelphi by accessing an extensive knowledge base and ongoing artificial intelligence (AI) learning.
Features
Adelphi University partners with Mainstay to deliver interactive chatbot and SMS (text) services to our community and users.
AI Chatbot
Adele is an AI chatbot available on select Adelphi web pages. Users can ask Adele questions about our University at any time of day. Adele’s knowledge base is managed by humans, and it continually evolves and grows through the ongoing AI learning process. Additionally, every question you ask and provide feedback for (👍🏽 👎) makes Adele smarter.
Chat With a Real Person
When Adele is unable to answer a question or a user requests follow-up because the answer was insufficient, Adele will escalate your request to a human chat representative. If available during office hours, they can chat live immediately. If not, another human expert will follow up via email.
Two-way SMS Texting for Students
Adele is a student-focused resource designed to offer helpful, supportive guidance—always aiming to be approachable, never pushy. Students can rely on Adele for important updates and 24/7 interactive support.
To ensure successful two-way texting with Adele, students should:
- Keep their contact information up to date. Make sure a current U.S.-based mobile phone number is listed in your Student Profile.
- Watch for Adele’s introductory message. Save the number once received to recognize future texts. (If you missed the initial message, visit our FAQs for help.)
- Reach out anytime. Use Adele’s contact info to ask Adelphi-related questions—available 24/7.
Adele Chat FAQs
Adele needs a current U.S. mobile number to text you. If you want to share your preferred name, Adele would like that, too. You can provide this information online via your Student Profile.
Please note that Adele cannot send texts to international mobile numbers.
Adele is an AI-powered chatbot supported by a robust knowledge base, ongoing machine learning and a dedicated team of human assistants. Together, they help provide timely, accurate responses to your Adelphi-related questions.
Your interactions and your feedback (👍🏽 👎) help Adele get smarter and more helpful over time.
You can find Adele on select web pages of the Adelphi website. If you’re an enrolled student, Adele will also reach out via SMS. To manage text interactions, use the following commands:
- #pause: Temporarily stop messages for two weeks
- #followup: Request a follow-up from a live staff member via email
- #stop: Opt out of Adele’s text messages entirely
Adele’s messages vary throughout the year based on campus activity and key academic dates. You will receive no more than one text per weekday and often fewer.
Expect helpful reminders about deadlines, important tasks, upcoming opportunities, and occasionally an optional survey.
You can also text Adele anytime with Adelphi-related questions. And yes, Adele has a sense of humor—try asking for a joke!
Go to the Adelphi website, find an Ask Adele button, and chat:
“Please send me an introductory text from Adele.”
You will then be asked to provide a current mobile phone number.
Go to the Adelphi website, find an Ask Adele button, and chat:
“Please send me an introductory text from Adele.”
Once you get a text from Adele, save that number in your contacts so you can reach out for support or answers anytime.
If you find you want to get all the great updates that your fellow Panthers are getting from Adele, you can go to the Adelphi website, find an Ask Adele button, and chat:
“Please add me back to the Adele text list.”
You will be asked to provide a current mobile phone number. Adele will be thrilled to have you back.
No. Adele’s texting service is exclusively for Adelphi students and is not available to faculty or staff.
Who Can Use Adele?
Anyone visiting the Adelphi University website can interact with Adele by selecting the “Ask Adele” button on select web pages.
Text messaging with Adele, however, is available only to current Adelphi students who have received an introductory message.
Requesting Admin Access
Departments and offices can request to have Adele features added to their specific web pages. Your staff will be trained to manage and maintain Adele’s knowledge base related to your department/office as well as how to interact with chats and texts.
To be onboarded with Adele, please send a request to the Adele Communications Task Force by emailing the Help Desk at helpdesk@adelphi.edu.
To successfully adopt Adele into your department’s operations, you must designate at least one staff member (power user) to partner with the Adele Task Force for knowledge base maintenance, campaign development and response follow-up.
Departments currently using Adele (powered by the Mainstay application) must always have a designated staff member (power user) to partner with the Adele Task Force. This individual is responsible for managing departmental support users.
To update your department’s designated power user, please contact the Adele Communications Task Force by emailing the Help Desk at helpdesk@adelphi.edu.
Additional Resources
See Adelphi University’s Student Texting and SMS Policy.