In an effort to reduce paper use, the University established a print management program for students printing in campus labs and lounges.

Lab and Lounge Printing

When you print you will have a box that pops up asking for your username and password, and indicating the status of your printing account. Learn about mobile printing from your own device.

Students have access to color printing in Swirbul Library (“Color Printer 1” or “Color Printer 2”).

Print Management Program

We use a print management program called “Pcounter” to manage your printing balance. Pcounter printing management is installed in all computer labs to manage your printing allotment. The amount of black-and-white prints allocated per semester for currently matriculated students is as follows:

Semester Amount of Black-and-White Prints Allocated
Fall Semester 400 Prints
Spring Semester 400 Prints
Summer Session 250 Prints (total for Sessions I and II)

After selecting to print a document or page, you will see a pop-up window in which you will be required to enter your username and universal password. Pcounter will then send your document to the selected printer. Each black and white print deducts $0.05 from your printing balance and $0.75 for each color print.

Please Note: The charge is PER PRINT. If you print double-sided on one piece of paper, you will have two prints deducted from your account.

Managing Your Print Balance

Students and alumni can manage their funds on eCampus or AU2GO. Check Your Print Balance and Add Funds (Login required, excludes guests)

View Printing Information for Faculty and Staff

Printing FAQs

Press Ctrl + P, and a printing options page should appear. Customize options to your need then click Print. A print job billing screen should appear prompting for your username and password. Enter your username and password accordingly, and you’ll be able to print.

After pressing Ctrl + P, a printing options page appears for Duplex (two-sided). You should be able to select these options from drop-down boxes.

  • First, make sure the file is saved locally on the computer you are working on. You might have to right-click and select “save as” in order to save it locally.
  • Then open the file in the associated application.

Your balance is shown under the Pcounter Print Balance service on eCampus. Alternatively, you can go up to the IT Help Desk to be directed to the printing deposit station in order to change your balance.

Come to the IT Help Desk, located on the second floor of the Swirbul Library, and our workers will assist you.

Full-time students begin with $20. The free quota printing balance does not roll over but any funds added by the user will as will any course evaluation print credits.

Yes, you will be able to print by adding money into the guest account at the printing deposit station.

Adelphi users can add funds online from the AU2GO app or through the Pcounter Print Balance service on eCampus

Each computer is connected to every printer in the library. You should be able to print from any desired printer although usually the closest printer will be set as default.

You can also print to printers around campus from your own device through the mobile printing service.

There is a tag on each printer as well as number signs hanging from the ceiling indicating which number it is. If you are unable to locate a certain printer, please ask for help at the IT Help Desk.

Yes, there are two color printers at the library. Color Printer 1 and Color Printer 2, both located on the second floor of the library.

Yes, both color printers now have duplex capability.

Make sure you are looking for your papers at the printer you selected to print from. If your papers are not printing, please seek assistance at the IT Help Desk.

Locate and open the print job billing icon to the left side of the desktop. A web browser should pop up and prompt for your username and password. After you enter the information, proceed with printing your document. Press Command + P on the keyboard, a printing options page should appear. Customize options to your need then click Print.

Yes, mobile printing is now supported at Adelphi. Check out the mobile printing IT service catalog page for more information.

Please inform an IT worker at the Help Desk so we can replace the paper/ink. If the printer is in a commuter lounge please contact CSI. Or if the printer is in a Res Hall please contact the RHD or RA on duty.

Give the computer a moment to process the job and billing. If after 5 minutes it still does not appear please see someone at the IT Help Desk.

First, make sure the file is saved locally on the computer you are working on. Large PowerPoint files, especially in color take extra processing time, please be patient. If you are still experiencing delays please see an IT Help Desk representative.

Phone Number
More Info
Hagedorn Hall of Enterprise LL
  • Help Desk Mon-Thu: 7:30 am – 10:00 pm Fri: 7:30 am - 6:00 pm Sat-Sun: 10:00 am - 4:00 pm
  • Spring Break Mon-Fri: 7:30 am – 5:00 pm Sat-Sun: 10:00 am - 4:00 pm
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