Date & Time: November 14, 2023 1:00pm – 3:00pm
Location: Virtual

Social workers are rarely trained in conflict resolution approaches, though their work regularly involves navigating conflict-heavy scenarios and environments across practice areas and levels of practice (micro, mezzo, and macro).

Additionally, social workers are increasingly navigating interdisciplinary contexts (Dominelli, 2004), and thus our work is likely to be affected by divergent professional perspectives, ethics, and dynamics. The ability to assertively, intentionally, collaboratively, and effectively address conflicts requires intrapersonal and interpersonal awareness, as well as a specific set of strategies and processes.

This interactive two-hour workshop will provide social workers with a broad overview of conflict resolution processes and methods, with an emphasis on learning and practicing transferable skills for use in a variety of practice settings and roles. Negotiation, mediation, facilitation, and restorative approaches will be briefly introduced, with recommendations for further training and refinement of these approaches (a separate “Restorative Approaches for Social Workers” workshop will be offered by the same trainer on December 5).

Learning Objectives

Participants will be able to:

  • Increase knowledge of common conflict resolution processes useful across social work contexts and practice areas.
  • Increase skills for navigating conflicts in a variety of social work settings and roles.
  • Develop self-awareness regarding personal conflict tendencies, including strengths, limitations, needs, and opportunities for growth.


  • $75 – Registration Fee
  • $55 – Alumni, Field Instructor, FFL, Adjunct Rate
  • $35 – Veterans Rate/Adelphi University School of Social Work Students

Register Now!


Dr. Jacoba Rock

Jacoba Rock


Dr. Jacoba Rock (she/they) is a Social Work faculty member at Boise State University. She holds a Ph.D. in Human Development and Family Studies, with a doctoral minor in Criminology, from the Pennsylvania State University. Dr. Rock received her M.S.W. from the University of Denver, where she also earned a graduate certificate in Alternative Dispute Resolution, and her B.A. in Sociology from the University of Colorado at Boulder, where she also received an undergraduate certificate in Peace and Conflict Studies.

Dr. Rock’s primary experience as a forensic social work practitioner and scholar focuses on needs, strengths, pathways, and treatment opportunities with incarcerated juveniles and young adults. She has provided assessment, consultation, and testimony as a legal expert on over 50 cases of juvenile life without parole and other cases of juvenile sentencing in adult court, as well as a small number of death penalty cases, and supervised many social workers and social work interns in these capacities. Dr. Rock is also a leader in state- and national-level policy initiatives and program development opportunities that initiate or enhance trauma-informed care, mental health service access, family involvement, and re-entry opportunities for incarcerated and system-involved populations. Over the past fifteen years, Dr. Rock has also held positions as a group treatment provider for young adults with substance-related violations, individual and group provider in a state youth corrections system, counselor in a juvenile diversion program, and program coordinator for two restorative justice programs (one based in a police department, and another based in a university student conduct office), as well as previously holding assessment specialist and caseworker roles in the child welfare system.

Dr. Rock is also invested in progressing social work education and continuing education through a focus on equity, innovation, and collaboration. She is an advocate for making a social work degree accessible and optimally valuable for both practitioner and community. Dr. Rock teaches across the social work practice, policy, and research curriculum, and has taught at B.S.W., M.S.W., and D.S.W. levels since 2012, including for Boise State University and Simmons University (current), and the University of Denver and Juniata College (prior).

Credentialing Information

Adelphi University School of Social Work is an approved provider for continuing education credits for the following:

  • Social Workers
  • LMHC
  • LMFT
  • CASAC Renewal upon approval
  • APA Psychology
  • LCAT
  • NYSED Psychology

Successful completion for the award of approved continuing education credits requires attendance at the entire training/workshop and submission of a completed evaluation form.

See full credentialing information and CEUs

Cancellation Policy

Unfortunately, we cannot provide refunds for cancellations made seven working days or fewer before the event for any reason—or for no-shows. We can provide credit towards a future workshop up to 24 hours before the event. After that, no credit will be issued.

Accessibility Statement

The Americans with Disabilities Act (ADA) and Adelphi University require that all events be accessible. To request a reasonable accommodation, please contact the event host identified on the event webpage; please allow for a reasonable time frame. The event host, when necessary, will collaborate with the Student Access Office.

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